Returns are accepted 14 days after you product has arrived.
We only accept returns on products that are not damaged, unless the damage occurred during shipping.
Make sure to thoroughly inspect your package when you receive it, take photos to document any damage that may have occurred during transit, and contact us immediately.
To initiate a return, or report damages during shipping, have your order number ready and email us at southwestcrystals1@gmail.com or contact us.
Several types of goods are exempt from being returned which are mentioned in product details specific to each product.
To complete your return, we require a receipt or proof of purchase.
We reserve the right to accept or deny a refund request on a case to case basis.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
When a refund is processed, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
You will only be refunded the amount that was paid for any item after any sale price, or applicable discount, or taxes that were paid.
Exchanges
Exchanges are accepted on most items, but beware that you must pay for shipping. You will recieve credit in the amount paid.
We only replace items if they arrive damaged. Take pictures immediately, and email them to southwestcrystals1@gmail.com.
Shipping returns
The customer will be responsible for paying shipping costs for returning item(s). Shipping costs are non-refundable.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We take no responsibility for missing or stolen packages.
Damage During Shipping
If an item was damaged during the shipping process please be sure to contact us immediately with photos of the damage to the product to initate the refund
process. We will be unable to assist those cases that are not reported in a timely manner.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at southwestcrystals1@gmail.com.
Contact us for any questions. We will get back to you as soon as we can.
